Privacy Policy

Last Updated: October 26, 2024

This Privacy Policy outlines the policies and practices of Fionpay, operated by Jionex IT Services Co. L.L.C (“Jionex,” “we,” “us,” or “our”), regarding the collection, use, and disclosure of information when you use our global payment gateway services. By accessing or using our services, you agree to the practices described in this Privacy Policy.

Introduction

At Fionpay, we value your privacy and are committed to protecting your personal information. This policy applies to all users of the Fionpay platform, including website visitors, merchants, and customers. It explains what information we collect, how we use it, and the rights you have regarding your information.

Information We Collect

We may collect the following types of information:

Personal Information

This includes any information that can identify you as an individual or business, such as:

  • Contact details: name, email address, phone number, and billing information.
  • Account information: login credentials, transaction history, and preferences.

Technical and Usage Information

This includes data related to your interactions with our services, such as:

  • IP address, browser type, and device information.
  • Activity logs, including dates and times of transactions, API calls, and settings changes.

How We Use Your Information

We use the collected information to:

  • Provide Services: Process transactions, manage accounts, and facilitate merchant services.
  • Improve User Experience: Tailor features, functionalities, and content to meet user preferences.
  • Ensure Security: Detect and prevent fraud, unauthorized access, and other malicious activities.
  • Comply with Legal Obligations: Meet regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) mandates.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website and improve functionality. Cookies help us remember your preferences, authenticate users, and monitor site traffic.

You can modify your browser settings to decline cookies; however, some features of our services may not function properly without them.

Information Sharing and Disclosure

Fionpay will not share, rent, or sell your personal information to third parties, except as follows:

  • Service Providers: We may share information with trusted third-party service providers who assist us with payment processing, fraud detection, and customer support.
  • Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or government regulations.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

Data Security

We implement robust security measures, including encryption and access controls, to protect your data. While we take significant steps to safeguard information, we cannot guarantee complete security. You are responsible for maintaining the confidentiality of your account credentials.

Your Rights

Depending on your location, you may have the following rights concerning your personal data:

  • Access: Request a copy of your personal information that we hold.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request the deletion of your data, subject to legal requirements.
  • Restriction: Restrict or object to certain data processing practices.
  • Portability: Request a transfer of your data to another service provider.

To exercise any of these rights, please contact us at info@fionpay.com.

International Data Transfers

As a global payment gateway, Fionpay may process and transfer your data internationally. We ensure that adequate data protection measures are in place, in compliance with UAE laws and applicable international regulations.

Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

Updates to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Updated versions will be posted on our website with the “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

Contact Information

If you have questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Jionex IT Services Co. L.L.C
Head Office: M5, Liberty Building, 18th service road, Al Garhoud, Dubai, U.A.E
Email:contact@jionex.com